Frequently Asked Questions
Everything you need to know about shopping with Popstar Labs.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.
How do I find the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
At Popstar Labs, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.