Returns & Exchanges
At Popstar Labs, we want you to love your look, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. If your new fashion piece isn't a perfect fit, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original bag.
Drop Off Package
Affix the label to your package and drop it off at any authorized shipping carrier location within 7 days of receiving your label.
Receive Refund
After our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing